I used to come late to work everyday, now it's reverse. I get to work on time and leave work late. I think it's more of a conditioning for me. Not that it actually matters, but I need to at least once in a while develop good work habits.
A lot of work has been assigned to me lately, mostly cleaning other people's mess. I feel sorry for my boss the way he has to check every single aspect of the operational procedure. He just don't trust his staff, and he needs to go over every single thing to make sure no errors are falling through the cracks. And I understand why. No matter how many time, he explains, yells, or train someone what needs to be done, well a couple of my co-workers still keep doing mistakes. He can't spend the whole day doing check ups, because he has a department to run, so who does that burden goes to? Yep, me.
I told my boss and I'll say it again, a couple of people need to have their balls cut off, so they can't spread their seed, otherwise humankind is doomed.
This means that, I have to leave my work aside, do others work. I don't have a breather through the day. I didn't even get to eat lunch today. And while everyone left as soon as the clock struck 9PM, I had to stay till later doing my work that I had to set aside. I'm performing 3 functions, however still get one person's pay.
Sometimes I chuckle when my boss calls for me, frantically, momentarily I think he all he knows is my name, and none of my co-workers.
The most hairy issues are escalated to the management, because we don't have the authority to cut a deal to the clients to please them, and the hairy issues needs deep deals. However today my boss called me and asked to deal with one of the clients. I had to go through the record and see what was going on, and then work something or a plan before I would call and talk to her. My boss calls her a "screamer". Which means, it's going to be really stressful to me. I would say, half of the times, it's our fault, due to stupid mistakes something that should only take a couple of days, ends up taking months. We deal around 150 entities per day. If you don't have the tools to track everything down, on record, it become a logistical nightmare. And that is what is killing us, we do have the tools, but people just don't use it properly. For example, when we get a call, we have to search the file on our database then "FLAG" the file as "customer called". So whoever was working with that customer would get a notification that the customer called and to recheck the file for updates. However, one mouse click on the "flag" is just too hard for some, and leave as "internal message". So the staff that was working with the customer will never get the notification and the case will stay there, unoticed until, the customer calls again, and whoever got the call mark it as "customer called". One example was when a customer file went unoticed for over one month, and the customer had called at least one a week. However, whoever kept answering the phone, kept leaving the "flag" as internal message". This is a daily problem, people are reminded about it on a daily basis, yet some still does this mistake. Specially, me, I keep bitching about it everyday, because this crates a mess, and who deals with the mess later? Yes, me. This is just an example of the very minor stupid things that fucks up our numbers. I say stupid, because, because it doesn't take high IQ to change the "flag" from "internal message" to "customer called". I can understand maybe forgetting to change once in a while, because we "multitask" alot. But everyday, when me and my boss goes over the files there is at least 3-4 of those. That is just unacceptable. The limit should be 3-4 in a month. I make this mistake too, but very rarely, once in a while, when I have lot of work, and I'm put in a situation where I'm multitasking between many files, verbal requests, etc...
Sometimes my boss just say do this and that for 3 days ahead, and call this person at number whatever, while I'm working on 5 record files, tracking multiple orders, helping a client over the phone. The list just goes on. I don't have a good memory and when you are dealing with this much logistics it a fucking pain in the ass. End of the day, I can't just leave, I keep hovering around because I'm scared I might have missed something. Yes, my use of post-it notes skyrocketed. I told the Ops manager to buy me a big box of post-it notes just for me. I'm basically labeling/noting EVERYTHING I touch at work with post-it notes. I'm thinking on start using my PDA again, but I still need to label stuff I touch regardless.
And because my work requires follow up throughout the whole process, it means that work ALWAYS carry on to the next day. When I walk in to work, I need to work on exactly where and what I was working on the day before. After a full day of work, there are lot of pending things to be remembered the day after... At least I get my cig breaks, to keep my sanity. Though even that my boss being a pastor, says, "Smoking is bad, you shouldn't smoke".
co-worker: Let's go out for a smoke.
me: ok
boss: no smoking, smoking is bad.
co-worker: So is it ok if we go out, and make out instead?
me: I don't see anything unhealthy about making out, but it will be a much longer break.
boss:. ...
So I was supposed to meet Misha, Eda and her friends at Bourbon for drinks, and well, me being fashionably "latin" late, I got to DC when Misha was already walking back home. I'm sorry, what I meant was I was fashionably absent, latin style. So we head to Misha's place had a could of drinks, talked for a long ass time. Lot of laughs, and heart to heart. I only left Misha's at 2:30AM.
Dana, don't worry. Yeah it sucked that we didnt get to spend much time together, but I loved the surprise.
Backtracking to what I was saying yesterday's subject, let me end this post with another quote again. From a writer I like a lot;
"If you hate a person, you hate something in him that is part of yourself. What isn't part of ourselves doesn't disturb us. "
Herman Hesse;
Behave kids.
PS: BANG, and then BANG.
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